Last Updated: April 20, 2026
Welcome to Ecoxai. This Privacy Policy applies to the Ecoxai mobile software application ("Ecoxai APP") and the official Ecoxai website ("Ecoxai Web"), (collectively, the “Services”), and any other website or platform that links to this Privacy Policy. This Privacy Policy explains how we collect, use, share, store, and protect the personal information of users, including sensitive face data, in connection with our Services.
The Services are provided and controlled by Yitaxiang Technology Co., Ltd. with its registered address at Room 209, Building 2, No. 1 Cangxing Road, Cangqian Sub-district, Yuhang District, Hangzhou City, Zhejiang Province.
We may collect the following information about you:
Account Information. You give us information when you register on the Services, such as your date of birth, email address, password, phone number, social media accounts (where applicable), and profile information such as gender.
User Content. We may collect content you create, upload, generate, or access through the Services, including photographs, images, audio recordings, videos, comments, and related metadata. We may pre-upload content before you save or post it. You may use the Services without an account, but some functionality will be limited. With your permission, we may access text, images, and videos from your device’s clipboard to fulfill your sharing or pasting requests.
Your Email Contacts. If you log in with Google and agree to synchronize contacts, we will collect your contact’s Gmail addresses.
Information When You Contact Us. We collect information you provide when contacting support, including identity proof, feedback, and inquiries.
Purchase Information. For payment-related features (e.g., Ecoxai Cloud Space), we and our payment providers may collect payment card details, billing information, delivery information, and purchase records.
Other Information. We may collect feedback, survey responses, and information from promotions, events, or contests, such as gender, age, and preferences.
Technical Information. IP address, device identifiers, advertising IDs, network type, device model, OS version, system language, resolution, and battery information.
Location Information. Approximate location based on SIM region and IP address, used to provide personalized content.
Usage Information. How you engage with the Services, including content viewed, duration, and frequency.
With your explicit prior consent, we collect the following face data:
Image and Audio Information. We process videos, images, and audio in User Content to identify objects, scenery, face and body features, audio characteristics, and spoken text. Face data is used solely for face-swapping services.
Cookies. We use cookies and similar technologies to operate the Services, remember preferences, measure traffic, ensure security, and for marketing. We obtain consent where required by law. You may adjust cookie settings in your browser, but some features may become unavailable.
Third-Party Services. If you log in with Apple, Facebook, Google, or TikTok, we receive your profile information (username, email, profile picture) and other data you authorize.
We do not receive or collect face data from third-party sources.
We use your information only for the purposes described in this policy, including:
We share your information only as described below:
We share information with service providers for cloud hosting, content delivery, customer support, analytics, and payment processing. All partners are required to protect data in accordance with this policy.
If you link social media accounts, those services may collect your activity data per their own policies. We share app ID, access token, and referral URL only with your consent.
We share non-identifiable, aggregated usage data with advertising partners to deliver and measure ads. You may opt out in settings.
We may disclose information if required by law, to comply with legal process, prevent fraud or security issues, or protect rights, property, or safety.
In the event of a sale, merger, or acquisition, user information may be transferred as a business asset.
We share information only with your explicit consent or direction.
You may exercise the following rights regarding your personal data, including face data:
To exercise these rights, contact us using the information in the “Contact Us” section. We will respond in accordance with applicable laws.
Personal information (including face data) may be stored on servers outside your country of residence. We store data on AWS servers and comply with applicable data protection laws for cross-border transfers. Face data is not transferred to third parties; it is stored solely on our AWS servers under Yitaxiang Technology Co., Ltd. control.
We retain personal data only as long as necessary to provide the Services and comply with legal obligations. For Ecoxai Cloud Space, content is deleted at your request as permitted by law.
The Services are not intended for children under the age of 13. If you believe we have collected data from a minor, contact us immediately.
We may update this policy periodically. Material changes will be notified by updating the “Last Updated” date, posting the revised policy, or as required by law. Please review this policy regularly.
For questions, comments, or requests regarding this Privacy Policy, contact:
Ecoxai / Yitaxiang Technology Co., Ltd.
Room 209, Building 2, No. 1 Cangxing Road, Cangqian Sub-district, Yuhang District, Hangzhou City, Zhejiang
Province.