Terms of Service

Last updated: May 30, 2025

General Terms – All Users

1. Your Relationship With Us

   Welcome to Ecoxai (the "Platform"). These Terms of Service (these "Terms") as may be amended from time to time govern the relationship and serve as an agreement between you and Hangzhou Yitaxiang Tech. (the "Company", "we", or "us") and set forth the terms and conditions by which you may access and use the Platform and our related services, applications, websites, products and/or content (collectively, the “Services”). Our Services are generally provided for private, non-commercial use (except for the Ecoxai ad maker and other commercial-use services expressly provided under these Terms). For purposes of these Terms, "you" and "your" mean you as the user of the Services. The Platform includes the Ecoxai mobile software applications ("Ecoxai APP"), the official Ecoxai official website ("Ecoxai Web version"), Ecoxai services in other forms now existing or hereafter devised, related Software Development Kit ("SDK") and Application Programming Interface ("API") for you through third-party websites and software applications to access and use the Platform and the Services. The version of the Platform may differ for factors such as the jurisdiction from which you access the Platform and the device you use. The Services, in full or in part, may not be available in all jurisdictions, for all devices or in all languages. You should obtain, download, and install the appropriate version according to the actual device conditions of your jurisdiction.

   You can access the Platform and obtain the Services through the software application pre-installed in hardware devices or downloaded from third-party platforms authorized by us, and/or by accessing Ecoxai official websites. Unofficial versions of Ecoxai obtained via any other platforms or websites are not authorized by us, and we are not responsible for their contents. If you suffer any losses as a result, we shall not be liable for your losses, which you alone will bear.

   These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.

2. Accepting these Terms

   By accessing or using our Services, you confirm that you can form a binding contract with the Company, that you accept these Terms (including any supplemental terms appended hereto) and that you agree to comply with them. Your access to and use of our Services are also subject to our Privacy Policy (When you access our Services as a resident of the United States, your access to and use of our Services are also subject to this Privacy Policy. When you access our Services as a resident of all other countries your access to and use of our Services are subject to this Privacy Policy), the terms of which can be found directly on the Platform, or where the Platform is made available for download and/or on your mobile device’s applicable store, and such terms are incorporated herein by reference. You may also be subject to additional terms and policies for your access or use of certain new features of the Platform, certain Services and/or your access or use of certain content for commercial purposes (if permitted). Such additional terms and policies shall form part of these Terms. The Services are only intended for individuals 13 years old and older. In addition, if you are under 18 years old or the applicable age of majority in the jurisdiction you reside in, you may only access or use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you.

   If you are accessing or using the Services on behalf of a business or entity, then (a) "you" and "your" includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the business or entity to these Terms, and that you agree to these Terms on behalf of the business or entity, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others, regardless of whether or not they are affiliated with your business or entity, including any employees, agents or contractors.

   You can accept these Terms by accessing or using our Services. You understand and agree that we will treat your access or use of the Services as acceptance of these Terms from that point onwards. You should print off or save a local copy of these Terms for your records.

3. Supplemental Terms

   If you access or use the Services from within a jurisdiction for which there are separate supplemental terms, you also hereby agree to the supplemental terms applicable to users in each jurisdiction as outlined in the relevant "Supplemental Terms – Jurisdiction-Specific" section below. In the event of a conflict between the provisions of the Supplemental Terms – Jurisdiction-Specific that are relevant to your jurisdiction from which you access or use the Services, and the rest of these Terms, the relevant jurisdiction’s Supplemental Terms – Jurisdiction-Specific will supersede and control with respect to your use of the Services from that jurisdiction.

4. Changes to these Terms

   We may amend or update these Terms from time to time, to reflect changes to applicable laws, regulations, standards, industry codes or other instruments of a similar nature, or to reflect changes, updates or new features to the Platform and/or Services. We will use commercially reasonable efforts to notify you of any material changes to these Terms by a notice provided through the Platform or by other means. You should review these Terms each time you visit the Platform to stay informed of our practices. The “Last Updated” date at the top of these Terms, which reflects the effective date of such amended Terms. Your continued access to or use of the Platform and/or Services after the date of the updated Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop accessing or using the Platform and Services.

   As used in these Terms, "applicable laws" shall refer to all applicable laws, regulations, rules, statutes, codes, ordinances, orders, writs, decrees or other requirements enacted by a government authority, as amended from time to time.

5. Your Account with Us

   To access or use some of our Services, you must create an account with us. When you create this account, you must provide us with true, complete, accurate and up-to-date information. It is important that you maintain and promptly update your account details and any other information you provide to us, to keep such information current, accurate and complete.

   You acknowledge and agree that:
   (a) you are solely responsible for maintaining the security and confidentiality of your account login details;
   (b) you are solely responsible (to us and to others) for all activities on the Platform that occur under or through the use of your account. If you are accessing the Platform or using the Services on behalf of a business or entity, all such activities will be attributable to and binding on such business or entity; and
   (c) Company and its affiliates may, but shall have no obligations to, monitor activities on the Platform that occur under or through the use of your account, but shall not be responsible for any losses incurred by you as a result of or arising from any unauthorized access to your account.

   We reserve the right to temporarily or permanently suspend or terminate your account or impose limits on or restrict your access to parts or all of the Services with or without notice at any time for any or no reason including without limitation:

   • if we have reasonable grounds to believe you have violated, or suspect that you have violated, these Terms, including any incorporated agreements, policies or guidelines incorporated herein by reference, or any applicable laws;
   • if activities occur under your account which, in our sole discretion, would or might cause damage to us or other users, impair our ability to provide the Platform or Services, or infringe on or violate any third party rights (including intellectual property rights);
   • in response to requests by law enforcement or other government agencies under valid legal process;
   • due to unexpected technical or security issues or problems; or
   • if your account remains inactive for a certain period of time.

   If we permanently suspend or terminate your account, we will notify you in advance in order to allow you time to access and save your information and content unless we have reason to believe that continued access to your account will cause damage to us, other users or our Services, or where doing so will violate requests by law enforcement or other government agencies, applicable laws or regulations or third party rights.

   Subject to any statutory rights you might have under applicable laws, if your account is temporarily or permanently suspended or terminated, access to your account, and any related information or content associated with your account may be suspended or terminated. As we do not guarantee the permanent availability of your content, you should regularly make backups of any content you value.

   If you no longer want to use or access the Platform and our Services, you can choose to delete your account through the "account" page on the Platform or you can request the deletion of your account by contacting us via Service@ecoxai.com, and we will provide you with further assistance and guide you through the process of the deletion of your account. Please be aware that once you choose to delete your account, you will not be able to reactivate your account or retrieve any of your account information or data and any of the content or information you have uploaded, created, edited, shared, received from other users or are otherwise associated with your account. Termination of your account will terminate your access or use of the Platform and the Services.

6. Your Access to and Use of Our Services

   Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You agree to use the Services only for purposes expressly permitted under these Terms.

   You may not:

   • access or use the Services if you are not fully able and legally competent to agree to these Terms or if your parent or legal guardian does not consent to your use of the Services, or if you are not authorized to use the Services by the business or entity that you represent;
   • take or attempt to take any of the following actions: copy, decipher, modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative works based on, the Services, including any files, tables or documentation (or any portion thereof) (except as expressly permitted under these Terms) or determine or attempt to determine any source code, algorithms, methods or techniques embodied by the Services or any derivative works thereof;
   • modify or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notices or marks displayed on or through the Services;
   • market, rent or lease the Services for a fee or charge or for free, or use the Services to advertise or perform any commercial solicitation;
   • interfere with or attempt to interfere with the proper working of the Services, disrupt our website or any networks connected to the Services, or circumvent or bypass any measures we may use to prevent or restrict access to the Services;
   • incorporate the Services into any other program or product, or incorporate any content of the Services into any other program or product except as expressly permitted under these Terms;
   • impersonate any person or entity or otherwise misrepresent your affiliation;
   • use automated scripts or other technologies to collect information from or otherwise interact with the Services;
   • use the Services to upload, transmit, distribute, store or otherwise make available in any way computer codes (including malware or software), files or content that contain viruses, Trojans, worms, spyware, adware, key loggers, logic bombs or any other material that is malicious, technologically harmful, destructive, disabling or which assists in or enables theft, alteration, denial of service, unauthorised disclosure or destruction or corruption of data ("Harmful Code");
   • use the Services in a manner that violates or infringes on any third party's rights of publicity, privacy, copyright, trademark, or other intellectual property rights or other rights;
   • use the Services to troll, bully, harass, intimidate, cause distress to, threaten, hurt, embarrass, upset, defame, provoke or antagonise any other person;
   • use the Services to communicate or make available any material or content which (i) is defamatory of any person, obscene, offensive, pornographic, hateful or inflammatory; (ii) would constitute, encourage or provide instructions for a criminal offence, dangerous activities or self-harm; (iii) is deliberately designed to provoke or antagonise people, especially trolling and bullying, or is intended to harass, harm, hurt, scare, distress, embarrass or upset people; (iv) contains a threat of any kind, including threats of physical violence; or (v) is racist or discriminatory, including discrimination on the basis of someone’s race, religion, age, gender, disability or sexuality; or
   • engage in any other conduct which restricts or inhibits any person from using or enjoying the Services, or which, in our sole judgment, exposes us or any of our users, affiliates, or any other third party to any liability, damages, or detriment of any type.

   We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason. Some of the reasons we may remove or disable access to content may include finding the content which is objectionable, in violation of these Terms or is otherwise harmful to the Services or our users. If you violate these Terms or applicable laws, we may suspend or terminate your access to the Services at any time with or without notice. You acknowledge that your violation of these Terms or applicable laws may result in civil, criminal or other liabilities. We reserve the right to report your violation(s) to law enforcement authorities and take other remedies available to us.

   7. Service Plans, Renewal, Cancellation and Refund

   Service Plans

   Some of the Services are provided to you free-of-charge ("Free Services") while other Services require payment before you can use them, including but not limited to Ecoxai Pro and related Services ("Premium Services" or, collectively with Free Services, "Service Plans"). Whether you use Free Services or purchase or subscribe to Premium Services, you must always use those Service Plans in accordance with these Terms and applicable laws, as well as all additional rules, guidelines, and requirements applicable to such Service Plans.

   For more details of the Premium Services which we will provide you with, please refer to the detailed service descriptions on the purchase page of the relevant Premium Services on the Platform. Unless it is otherwise mandated by applicable laws of your jurisdiction, we reserve the right to change our Service Plans including, by adjusting the features or services available or by adjusting pricing for the Premium Services in any manner and at any time as we may determine in our sole and absolute discretion, which will not, without cause, affect the Services and rights you have purchased and acquired under these Terms before such changes take effect. We may develop different versions of this Platform with different Services for different terminal devices in different regions, and you should obtain, download and install the appropriate version for your device and jurisdiction.

   If you purchase or subscribe to any of our Premium Services, you must first create an account on the Platform and login to the Platform. The Premium Services are only available to users of (i) the Apple iOS version of the Platform who have a valid Apple ID account, (ii) the Google Android OS version of the Platform who have a valid Google account or (iii) the Ecoxai Web version of the Platform who have a valid Ecoxai account.

   You may purchase or subscribe to any of our Premium Services by paying via your Apple ID, Google account and/or Ecoxai account (as applicable), by paying the applicable purchase or subscription fees and taxes in the applicable currency of your jurisdiction. You agree that you may be charged with any applicable taxes in addition to the Premium Services fees. Failure to pay these fees and taxes will result in the failure, suspension or termination of your access to the Premium Services.

   You may purchase or subscribe to the Premium Services under a fixed billing period or an automatic renewal subscription fee in advance on a monthly basis or another interval set on the purchase page of the relevant Premium Services on the Platform or otherwise notified to you prior to your subscription or in accordance with other payment arrangement available.

   If you purchase the Premium Services under an automatic renewal arrangement, you agree that (a) Apple, Google and/or Ecoxai (as applicable) may store and continue billing your payment method (e.g. credit card) to avoid interruption of the Premium Services, and (b) Apple, Google and/or Ecoxai (as applicable) may calculate taxes payable by you based on the billing information that you provide at the time of purchase. Unless it is otherwise mandated by applicable laws of your jurisdiction, we reserve the right to change our Service Plans or adjust pricing for the Premium Services in any manner and at any time as we may determine in our sole and absolute discretion and will communicate any such changes to you in advance. Such changes will not, without cause, affect the Services and rights you have already purchased and acquired under these Terms prior to such changes taking effect. Such changes will not take effect immediately at the time of renewal of your subscription, unless you explicitly agree otherwise. In particular, price changes will not take effect immediately at the start of the subsequent subscription period following the date of the price change.

   You always have the right to terminate your subscription to the Premium Services at any time and voluntarily choose a different Service Plan. As such, please make sure you read any notification of Service Plan changes carefully.

   You can find information about the pricing of the Premium Services either on the purchase page of our Premium Services or the Platform’s description page in Apple App Store and/or Google Play (as applicable). All subscriptions on the Ecoxai APP version are payable through your Apple ID and/or Google account and such payments will be processed in accordance with the terms and conditions of the Apple App Store and/or Google Play.

   Subscriptions on Ecoxai Web are payable through your Ecoxai account and such payments will be processed in accordance with these Terms, the terms and conditions of third-party payment service providers and/or additional payment terms.

   Renewal and Cancellation

   If you subscribe to the Premium Services under an automatic renewable arrangement, your subscription fee will automatically renew for an additional period equal in duration to your preceding subscription term, unless indicated otherwise on the Platform, and your payment will automatically be charged at the start of each new subscription period for the fees applicable to that period, unless you cancel or change your subscription of the Premium Services before the end of the then-current subscription period applicable to you.

   If you do not want to continue to be charged on a recurring basis, you must cancel your subscription to the Premium Services through your Apple ID, Google account and/or Ecoxai account (as applicable) before the end of the then-current subscription period. You can learn more about how to cancel your subscription of our Services in the FAQ. If so cancelled, you will still have access to the Premium Services until the end of the then-current subscription period and be charged the full subscription fee for such subscription period unless otherwise set forth in the "Supplemental Terms – Jurisdiction-Specific" section below or required by applicable law, e.g. if you cancel the subscription for cause. After the cancellation takes effect on the last day of the then-current subscription period, you will be downgraded to the Free Services.

   You may choose the Premium Services you would like to purchase or subscribe to (including without limitation the term and the price of the applicable Premium Service you prefer). After the expiration of the term, the corresponding Premium Services will no longer be provided to you.

   Refund policy

   Unless otherwise set forth in the "Supplemental Terms–Jurisdiction-Specific" section below, if you subscribe the Premium Services (with or without automatic renewal agreement), you may, with or without reason, cancel your subscription of the Premium Services with a full refund within 14 calendar days following the start of your subscription to the Premium Services, provided that you do not have any usage of the Premium Services in any form whatsoever since you subscribe to the Premium Services. If you believe you are entitled to receive a refund, please contact us. You may find more information about how to contact us in the FAQ. Any refund of subscription fees will be made with the same payment method you used for payment of the subscription fees. You agree to comply with this refund policy, our procedure in the FAQ, and any of our further communication with you, if any.

   Notwithstanding the foregoing, if you subscribe the Premium Services through Apple Pay or Google Pay, your cancellation and refund is subject to the terms and conditions of Apple App Store or Google Play. You will continue to have access to the Premium Services until your subscription payment is refunded by Apple or Google.

   The above does not exclude or limit your right to refund, in full or in part, if the applicable laws require us to make such a refund to you.

   8. Cloud Space Services

   You may access limited cloud storage space provided by us on a free-of-charge basis; and you may also access more cloud storage space by subscribing to the relevant Premium Services, if such Premium Services are made available to you. Depending on the relevant Service Plan applicable to you (including without limitation the Premium Services to which you subscribe), the storage capacity of the cloud space allocated to you may differ. The allocated storage capacity applicable to the Premium Services you purchase will be displayed to you on the relevant Premium Services description page or when you make the purchase. You shall not use storage capacity exceeding the allocated storage capacity.

   Following the termination or expiration of your then current subscription term, if you choose not to renew your subscription, you will no longer have cloud space storage capacity, or, if we provide users with certain cloud space storage capacity for free, you will be downgraded to such free storage capacity. If you choose to downgrade your Premium Services, you will be downgraded to the storage capacity applicable to the Premium Service you select. For the avoidance of doubt, you acknowledge and agree that we have no obligation to provide or continue to provide any user with a cloud space storage capacity plan for free.

   We will use commercially reasonable efforts to notify you in advance if the cloud space storage capacity applicable to you will be degraded or become unavailable. Within the time limit that we notify you of in advance, you should transfer and back up your content (including but not limited to your video drafts, photos, stickers and other materials) stored in the cloud space provided by the Platform before the expiration of such Service Plan, and ensure that, in case your storage capacity is downgraded, the content you store does not exceed the storage capacity that you are entitled to use, so as to avoid the loss of your content and data due to the absence of sufficient cloud space storage capacity.

   In addition to these Terms, you shall comply with the applicable requirements and restrictions applicable to the cloud space storage services (e.g., file type restriction, format restriction, document size limit). If your use violates these Terms, applicable laws or any applicable rule, we have the right to take corresponding measures, such as suspending or terminating your access to the corresponding Services, deleting your content which exceeds your entitled storage capacity or that fails to comply with these Terms, applicable laws, or rules applicable to such cloud space storage feature.

   You shall always back up your content. We are not liable for any loss of your content or data stored by using the cloud space storage feature to the extent permitted by applicable laws.

   9. Ecoxai for Business

   We now make available certain commercial use services, including various materials labeled for commercial use, under Ecoxai for Business for users to create commercial-use videos. Our Services may not be available in all jurisdictions for all devices in all languages; thus Ecoxai for Business and related features may not be made available to you. Ecoxai for Business and its related features are only for users over the age of 18 and is not directed at persons under the age of 18. Persons under the age of 18 may not use the function of syncing videos from Ecoxai.

   The artificial intelligence features provided under the Ecoxai ad maker are technically neutral, through which the content you acquire is automatically suggested based the information you provide. The Company does not make any promises or warranties regarding the legality or appropriateness of any content. You are solely responsible for any generated content which is used as an advertisement, including full compliance with any and all applicable laws and regulations in your jurisdiction. Further, you acknowledge that your own generated advertising content, including both organic brand content and paid advertisements, has not been endorsed, sponsored or approved by the Company.

   10. Intellectual Property Rights

   The Services are protected under the laws of copyright, patent, trademarks and other applicable intellectual property rights. All intellectual property rights in and to the Services are owned by us or our third-party licensors to the full extent permitted under all applicable laws. Unless expressly permitted in these Terms, you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or otherwise exploit any part of the Services without our written consent.

   We respect intellectual property rights and require you to do the same. As a condition of your access to and use of the Services, you agree not to use the Services to infringe on any intellectual property rights, or access or use the Services or any content therein for any commercial or unauthorized purposes. We reserve the right, with or without notice, at any time and in our sole discretion to block access to the Services or suspend or terminate the account of any user who infringes or is alleged to infringe any intellectual property rights or proprietary rights.

   11. Content

   Company's Content

   • As between you and Company, all content, software, images, text, graphics, photographs, audio, videos, music on, and "look and feel" of, the Services, and all intellectual property rights related thereto ("Company's Content"), are either owned or licensed by Company. Use of the Company's Content or materials on the Services for any purpose not expressly permitted by these Terms is strictly prohibited. Unless expressed provided, the Company's Content may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any purpose whatsoever without our or, where applicable, our licensors’ prior written consent. We and our licensors reserve all rights not expressly granted in and to their content.
   • Only subject to these Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable license to access and use the Services, including to download the Platform on a permitted device, and to access the Company's Content solely for your personal, non-commercial use through your use of the Services and solely in compliance with these Terms. The Company reserves all rights not expressly granted herein in the Services and the Company’s Content. You acknowledge and agree that Company may terminate this license at any time for any reason or no reason.
   • You acknowledge and agree that when you view content provided by others on the Services, you are doing so at your own risk. The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Services.
   • We make no representations, warranties or guarantees, or conditions, whether express or implied, that any of the Company's Content is accurate, complete or up to date.

   Third Party Content/Services

   • Some features on Ecoxai are developed based on the integration with APIs provided by Google.
   • Our services include software that’s offered under open source license terms or other license terms which are available to you in Open Source or Third Party Software Notice. There may be some provisions in those licenses that explicitly override parts of these terms, so please be sure to read those licenses.

   User-Generated Content

   • You may be able to access or use a feature of the Services that allows you to upload or transmit User Content to a third party platform or share User Content with other users. If you use such feature, you must comply with the content guideline of such third party platform as well the requirements set out in Section 6 (Your Access to and Use of Our Services) above. As noted above, such features may not be available to all users of the Services, and we have no liability to you for limiting your access to certain features of the Services. You warrant that you comply with those requirements, and you will be liable to us and indemnify us for any breach. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
   • All User Content will be considered non-confidential. You must not upload or make available any User Content on or through the Services or make available to us any User Content that you consider to be confidential or proprietary to any other person. When you upload or make available User Content through the Services, you agree, represent and warrant that you own such User Content, or you have received all necessary permissions (including any necessary licenses), clearances from, or are authorised by, the owner of any part of the content to submit such User Content to the Services, and/or to otherwise make any use of such User Content on or through the Services.
   • You must own your User Content or have obtained all necessary rights, licenses, and clearances of any and all elements of your User Content. For example, if you only own the rights in and to a sound recording, but not to the underlying musical works embodied in such sound recordings, then you must not upload or otherwise make available such sound recordings on or through the Services unless you have all permissions (including any necessary licenses), clearances from, or are authorised by, the owner of any part of the musical work to upload or otherwise make available it on or through the Services.
   • Except as expressly provided otherwise in these Terms, you or the owner of your User Content still own the copyright and any other intellectual property rights in User Content submitted to us, but by submitting User Content via the Services, you hereby grant us and our affiliates, agents, services providers, partners and other connected third parties an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable (including sub-licensable), perpetual, worldwide license to use, modify, adapt, reproduce, make derivative works of, display, publish, transmit, distribute and/or store your User Content for providing the Services for you.
   • You further grant us and our affiliates, agents, services providers, partners and other connected third parties a royalty-free fully transferable (including sub-licensable), worldwide license to use your username, image and likeness to identify you as the source of any of your User Content, including for use in sponsored content.

   Waiver of Rights to User Content. By uploading or making available User Content to or through the Services, you waive any rights to prior inspection or approval of any marketing, advertising or promotional materials related to such User Content. You also waive (to the extent permitted by applicable law) any and all rights of privacy, publicity, or any other rights of a similar nature in connection with your User Content, or any portion thereof. You hereby waive (to the extent permitted by applicable law) and agree never to assert any and all moral rights you may have in or with respect of any of the User Content you upload or otherwise make available through the Services, or to support, maintain or permit any action based on any such moral rights. We, or authorised third parties, reserve the right to cut, crop, edit or refuse to upload your content in our or their sole discretion. In addition, we have the right – but not the obligation – in our sole discretion to remove, disallow, block or delete any User Content (i) that we consider to violate these Terms (including without limitation the content standards set out at Section 6 above), or (ii) in response to complaints from other users or third parties, with or without notice and without any liability to you. As a result, you shall save copies of any User Content that you upload or make available to the Services on your personal device(s) in the event that you want to ensure that you have permanent access to copies of such User Content.

   We accept no liability in respect of any content or information submitted or made available by users of the Services and made available on the Services or published elsewhere by users and/or third parties. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any content made available by you and other users on the Services (including User Content).

   Complaints

   You acknowledge and agree that in certain circumstances, we have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to our Services constitutes a violation of their intellectual property rights, or of their right to privacy.

   If you wish to complain about information and materials (including User Content) uploaded by other users, or if there is another issue you wish to raise with us, please contact us at Service@ecoxai.com.

   If you believe that any content uploaded or made available through our Services infringes your copyright, you may file a "Copyright Infringement Report" via tapping on the button "..."- "Report" on the page of every specific content posted on the Platform to request the removal of the alleged infringing content from the Platform. You may also submit a copyright infringement notification to us at Service@ecoxai.com. The notification must include the following:

   • An email address, physical address and a phone number so that we and the uploader whose content is alleged to infringe your work can contact you.
   • The URL or other identifying location of the allegedly infringing work. Type of content you are reporting. It may be video, font, image, etc. The reason why you report this content and your request.
   • Supporting document(s) or URL(s) to show the details of the right. If you don't have the material to show the right owner, please clearly and completely describe your work that you believe has been infringed.
   • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner; and agree that all information submitted in your IP infringement notification may be forwarded to the uploader of the content, or otherwise made public in any way by us or a third party.
   • The physical or electronic signature of the copyright owner or an authorized representative of the copyright owner. To satisfy this requirement, you may type your full legal name (not that of a company) at the bottom of your notification.

   Please consider whether fair use or a similar exception to copyright applies before you submit a notification, and please also be aware that intentionally submitting a misleading or fraudulent report may lead to liability for damages under applicable laws.

   We will take commercially reasonable measures to expeditiously remove from our Services any infringing material that we become aware of. It is our policy, under appropriate circumstances and in our discretion, to disable or terminate the accounts of users of the Services who repeatedly infringe copyrights or intellectual property rights of others.

   Feedback

   While our own staff is continually working to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, comments. If you choose to contribute by sending us or our employees or personnel any ideas for products, services, features, modifications, enhancements, content, refinements, technologies, content offerings, promotions, strategies, or product/feature names, or any related documentation, artwork, computer code, diagrams, or other materials (collectively "Feedback"), then regardless of what your accompanying communication may say, the following terms will apply, so that the status of such Feedback is clearly understood by you and us. Accordingly, by sending Feedback to us, you agree that:

   • we have no obligation to review, consider, comment on, or implement your Feedback, or to return to you all or part of any Feedback for any reason;
   • Feedback is provided on a non-confidential basis, and we are not under any obligation to keep any Feedback you send confidential or to refrain from using or disclosing it in any way; and
   • you irrevocably grant to us an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable (including sub-licensable), perpetual, worldwide and unlimited license to adapt, reproduce, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified.

   12. Exclusion Of Warranties

   Nothing in these terms shall affect any statutory rights that you cannot contractually agree to alter or waive and are legally always entitled to as a consumer.

   The Services (including company's content) are provided "as is" and "as Available" with all faults and we make no condition, warranty or representation of any kind or nature, either express or implied, to you with respect to them.

   In particular, we do not represent or warrant to you that: your use of the services will meet your requirements or achieve any intended results; your use of the services will be uninterrupted, timely, secure or free from error or will not contain harmful code; any information obtained by you

   As a result of your use of the services will be complete, accurate, up to date, or reliable; or defects in the operation or functionality of any software provided to you as part of the services will be corrected.

   No conditions, representations, warranties or other terms (including any implied conditions, representations, terms or warranties and terms as to satisfactory quality, merchantability, fitness for purpose, conformance with description, non-infringement, or other violation of rights) apply to the services (including company's content) except to the extent that they are expressly set out in these terms. We may change, suspend, withdraw or restrict the availability of all or any part of the platform and/or services for business and operational reasons at any time without notice.

   We are not obligated to provide any transition services or technical or other support to you after suspension or termination of any services, nor are we subject to any disaster recovery obligation or commitment.

   13. Limitation of Liability

   Nothing in these terms shall exclude or limit our liability for losses which may not be lawfully excluded or limited by applicable law. This includes liability for death or personal injury caused directly by our negligence or the negligence of our employees or agents and for fraud or fraudulent misrepresentation.

   Subject to the paragraph above, we shall not be liable to you for:

   (I) Any loss of profit (whether incurred directly or indirectly); (II) Any loss of goodwill; (III) Any loss of opportunity; (IV) Any loss, corruption, disclosure, access, alteration, misuse, manipulation or other utilization of data suffered by you; or (V) any indirect, special, incidental, consequential or punitive damages whatsoever which may be incurred by you; and/or (ii) any loss or damage which may be incurred by you as a result of any changes which we may make to the services, or for any permanent or temporary cessation in the provision of the services (or any features within the services);

   The deletion of, corruption of, or failure to store any content and other communications data maintained or transmitted by or through your use of the services.

   These limitations on our liability to you shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.

   You are responsible for any mobile charges that may apply to your use of our service, including text-messaging and data charges. If you are unsure what those charges may be, you should ask your service provider before using the service.

   We are not responsible or liable for any content made available on or through the platform or services by any users or third parties.

   To the fullest extent permitted by law, any dispute you have with any third party arising out of your use of the services, including by way of example and not limitation, any carrier, copyright owner, third party website or resource provider, or other user, or creator of the platform is directly between you and such third party, and you irrevocably release us and our affiliates from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with your disputes with such third parties.

   To the maximum extent permitted by applicable law, the company's maximum aggregate liability to you whether in contract, tort (including negligence), under any statute or otherwise arising out of or relating in any way to your use of the platform or services shall be limited to the higher of: (A) the amount you have paid to us within the twelve (12) months period immediately preceding such claim; or (B) fifty U.S. Dollars (USD $50) or the equivalent amount in your local currency.

   The parties acknowledge and agree that the exclusion of warranties in section 12 and limitation of liability in this section 13 and in the other provisions of these terms and the allocation of risk herein are essential elements of the bargain between the parties, without which the company would not have provided access to the platform and/or the services to the user.

   14. Interruption and Termination of Services

   We will use commercially reasonable efforts to keep the Services operational. However, we do not guarantee the availability of any Services, unless otherwise mandated under applicable laws. You acknowledge that the Services may be interrupted from time to time for various reasons (e.g., scheduled or emergency downtime or failure of network or telecommunication service providers).

   We may also end the Services and your access or use of the Services permanently. You agree that we will not assume any obligations or liabilities to you with respect to the Services for withdrawal of the Service Plans, or interruption, modification or termination of the Services or any part hereof, to the maximum extent permitted by applicable law.

   Supplemental Terms – App Stores

   To the extent permitted by applicable law, the following supplemental terms shall apply when accessing the Platform and the Services through specific devices and their applicable app stores: Apple App Store.By accessing the Platform and the Services through a device made by Apple, Inc. ("Apple"), you specifically acknowledge and agree that:

   • these Terms are between the Company and you; Apple is not a party to these Terms.
   • The license granted to you hereunder is limited to a personal, limited, non-exclusive, non-transferable right to install the Platform and the Services on the Apple device(s) authorized by Apple that you own or control for personal, non-commercial use, subject to the Usage Rules set forth in Apple’s App Store Terms and Conditions.
   • Apple is not responsible for the Platform and the Services or the content thereof and has no obligation whatsoever to furnish any maintenance or support services with respect to the Platform and the Services.
   • In the event of any failure of the Platform and the Services to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Platform and the Services, if any, to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Platform and the Services.
   • Apple is not responsible for addressing any claims by you or a third party relating to the Platform and the Services or your possession or use of the Platform and the Services, including without limitation (a) product liability claims; (b) any claim that the Platform and the Services fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
   • In the event of any third party claim that the Platform and the Services or your possession and use of the Platform and the Services infringes such third party’s intellectual property rights, Apple is not responsible for the investigation, defense, settlement or discharge of such intellectual property infringement claim.
   • Apple and its subsidiaries are third party beneficiaries of these Terms and upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary hereof.
   • The Company expressly authorizes use of the Platform and the Services by multiple users through the Family Sharing or any similar functionality provided by Apple.Google Play.By downloading the Platform and the Services from Google Play (or its successors) operated by Google, Inc. or one of its affiliates ("Google"), you specifically acknowledge and agree that.
   • To the extent of any conflict between (a) the Google Play Terms of Service and the Google Play Business and Program Policies or such other terms which Google designates as default end user license terms for Google Play (all of which together are referred to as the “Google Play Terms”), and (b) the other terms and conditions in these Terms, the Google Play Terms shall apply with respect to your use of the Platform and the Services that you download from Google Play;
   • You hereby acknowledge that Google does not have any responsibility or liability related to compliance or non-compliance by the Company or you (or any other user) under these Terms or the Google Play Terms.

   Supplemental Terms – Jurisdiction Specific

   The United States

   If you are using the Platform in the United States, the following additional terms apply:

   Dispute Resolution

   • Informal Process First. If we have a dispute with you relating to or arising out of these Terms, we will first try and resolve it with you amicably prior to filing any legal action. You agree to do the same for us. To be clear, when we use the terms “the Company,” “we,” or “us” in this section, we mean Hangzhou Yitaxiang Tech and all of its affiliated companies and individuals.
   • The party raising a dispute will initiate this process by notifying the other. Whichever party receives the notice will have 60 days to respond. No dispute may be filed as a lawsuit unless that party fails to provide a timely response to the notice or the dispute has not been resolved within 30 days after a response has been issued, whichever is earlier. Engaging in this informal dispute resolution process is a requirement that must be completed before filing any legal action. You and Company agree that you both will make a good faith effort to resolve the dispute amicably before either you or Company files any legal action against the other, and that the statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process.
   • Exclusive venue. These Terms and Supplemental Terms, and any claims, causes of action, of any kind or character, or demand arising out of or relating to them will be governed by the laws of the State of California. Any claim, cause of action or dispute arising out of or relating to these Terms shall also be resolved exclusively in the U.S. District Court for the Northern District of California or the Superior Court of the State of California, County of Santa Clara. You also agree to submit to the personal jurisdiction of either of these courts for the purpose of litigating any such claim.
   • One year limitation period. YOU AND COMPANY AGREE THAT YOU MUST INITIATE ANY PROCEEDING OR ACTION WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE THAT IS ARISING OUT OF OR RELATED TO THESE TERMS. OTHERWISE, YOU FOREVER WAIVE THE RIGHT TO PURSUE ANY CLAIM OR CAUSE OF ACTION, OF ANY KIND OR CHARACTER, BASED ON SUCH EVENTS OR FACTS, AND SUCH CLAIM(S) OR CAUSE(S) OF ACTION ARE PERMANENTLY BARRED.
   • California Resident. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
   • Exports.You agree that you will not export or re-export, directly or indirectly the Services and/or other information or materials provided by the Company hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country, or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List.
   • U.S. Government Restricted Rights.The Services and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
   • DMCA Copyright Policy
   • We have adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act. The address of the Designated Agent to Receive Notification of Claimed Infringement ("Designated Agent") is listed at the end of this policy.
   • Procedure for Reporting Copyright Infringement: If you believe that material or content residing on or accessible through the Platform or the Services infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent listed below:
   1. An email address, physical address and a phone number so that we and the uploader whose content is alleged to infringe your work can contact you.
   2. The URL or other identifying location of the allegedly infringing work.
   3. Type of content you are reporting. It may be video, font, image, etc.
   4. The reason why you report this content and your request.
   5. Supporting document(s) or URL(s) to show the details of the right. If you don't have the material to show the right owner, please clearly and completely describe your work that you believe has been infringed.
   6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner; and agree that all information submitted in your IP infringement notification may be forwarded to the uploader of the content, or otherwise made public in any way by us or a third party.
   7. The physical or electronic signature of the copyright owner or an authorized representative of the copyright owner. To satisfy this requirement, you may type your full legal name (not that of a company) at the bottom of your notification.
      • If we receive a takedown notice in accordance with the foregoing, we will remove the material cited in the notice and attempt to notify any user who uploaded the allegedly infringing material if we have their contact information. Any such user will have the opportunity to submit a “counter-notice” as set forth below. If we determine that any user has repeatedly infringed upon the intellectual property rights of others, we will disable any accounts that user has with us when appropriate.
      • Procedure to Deliver Counter-Notice: If any user believes any material removed is either not infringing or that such user has the right to post and use such material from the copyright owner, the copyright owner’s agent, or pursuant to the law, the user must send a counter-notice containing the following information to the Designated Agent listed below:
   8. A physical or electronic signature of the user;
   9. Identification of the material that has been removed and the location at which the material appeared before it was removed;
   10. A statement that the user has a good faith belief that the material was removed as a result of mistake or a misidentification of the material; and
   11. The user's name, address, telephone number, and, if available, e-mail address and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the user's address is located, or if the user's address is located outside the United States, for any judicial district in which we are located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement.
       • If a counter-notice is received by the Designated Agent, we will forward a copy of the counter-notice to the original complaining party informing that person that we may restore the removed material following 10 days. The original complaining party will then have 10 days to notify us that he or she has filed legal action relating to the allegedly infringing material. If we do not receive any such notification within 10 days, we may restore the material, at our discretion.
       • Please contact the Designated Agent to Receive Notification of Claimed Infringement for Company at Service@ecoxai.com.
       • Your Content.In connection with your use of the Services, you may be able to upload or submit content to be made available through the Services ("Your Content"). As a condition of your use of the Services, you grant us a nonexclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sublicensable license to access, use, host, cache, reproduce, transmit, and display Your Content in connection with your use of the Services. By submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to upload the material and to grant us the license described above. Notwithstanding anything to the contrary, we do not, nor have any obligation to, maintain Your Content. Your Content will not be available once you delete the Platform.
       • Use of the Platform.You are responsible for providing the mobile device, wireless service plan, software, Internet connections and/or other equipment or services that you need to download, install and use the Platform. We do not guarantee that the Platform can be accessed and used on any particular device or with any particular service plan. We do not guarantee that the Platform will be available in any particular geographic location. As part of the Services, you may receive push notifications or other types of messages directly sent to you in connection with the Platform ("Push Messages"). You acknowledge that, when you use the Platform, your wireless service provider may charge you fees for data, text messaging and/or other wireless access, including in connection with Push Messages. You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services or through your mobile device’s operating system (with the possible exception of infrequent, important service announcements and administrative messages). Please check with your wireless service provider to determine what fees apply to your access to and use of the Platform, including your receipt of Push Messages. You are solely responsible for any fee, cost or expense that you incur to download, install and/or use the Platform on your mobile device, including for your receipt of Push Messages.
       • Section 7 of these Terms is amended as follows: The Premium Services on Ecoxai Web in the United States will be provided by Hangzhou Yitaxiang Tech. When you purchase Premium Services through Ecoxai Web in the United States, Hangzhou Yitaxiang Tech. will be the beneficiary.